At BuyHealthySkin, we approach your shopping experience with the same premium care we apply to our skincare formulations. Below you’ll find all the details about our shipping and return processes, designed to be as refined and effective as our Brightening serums and Hydrating treatments.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

International Shipping

We ship globally (excluding some Asian regions and remote areas). Please note:

  • Customs fees and import duties are the customer’s responsibility
  • Delivery times may vary based on destination country customs processing
  • We recommend using trackable shipping for international orders

Returns & Exchanges

While we’re confident you’ll love our premium skincare products, we understand that sometimes returns are necessary. Our policy is designed to be transparent and straightforward.

Return Eligibility

  • Returns accepted within 15 days of delivery
  • Items must be unused, unopened, and in original packaging
  • Proof of purchase required
  • Products must be in resalable condition

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Opened Makeup Remover products
  • Any Gel and Foaming cleansers that have been unsealed

Return Process

  1. Request Authorization: Email customer service at [email protected] within 15 days of delivery
  2. Receive Instructions: We’ll respond within 48 hours with a Return Merchandise Authorization (RMA) number and shipping instructions
  3. Package Securely: Include the original packing slip and RMA number
  4. Ship Your Return: Send to:
    BuyHealthySkin Returns
    3708 Raccoon Run
    Seattle, US 98133

Refund Information

  • Refunds processed within 5-7 business days after we receive and inspect your return
  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

Exchange Process

For exchanges (subject to availability):

  • Follow the same return process above
  • Clearly indicate the product you wish to exchange for in your email
  • We’ll ship your new product once we receive the return
  • Price differences will be charged/refunded as applicable

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear BuyHealthySkin Customer Service,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Shade, Changed Mind, etc.]

I understand that returns must be initiated within 15 days of delivery and that certain products may not be eligible for return. Please provide return instructions and RMA number at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Date]

International Returns

For customers outside the United States:

  • Customs fees and international shipping costs are non-refundable
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • We recommend using a trackable shipping service

Just as we formulate our premium skincare products with integrity, we handle your returns with the highest standards of care and transparency. If you have any questions about our policy, please contact us at [email protected].